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Support

If you encounter a problem setting up or using the Trusted Zero Client, there are a number of troubleshooting and support resources you can access.

  • We maintain an extensive knowledge base which answers many questions and documents solutions to common problems. The knowledge base is part of the Knowledge Center; click on the Articles tab to access it, or enter a search query in the search field at the top of the page.

  • We host a community forum, allowing you to ask questions and get answers from other IT professionals and our support team, which monitors this channel. The forum is part of the Knowledge Center; click on the Discussions tab to access it.

  • If you need more help, open a support ticket and our support team will engage with you directly.

Logs

The Trusted Zero Client and its related components, including the Trust Center and the PCoIP agent, write log files that document processes and interactions with other services. These files are invaluable in diagnosing problems.

Logs affecting the Trusted Zero Client can be viewed and filtered using the log viewer in the settings dialog. Logs can only be viewed outside of a PCoIP session.

Log Levels

The Trusted Zero Client logs can be tuned to record only major events, or highly verbose records used to debug problems. For more information about log levels and how to set them, see Logs in the settings section.