Trusted Client Settings¶

The Trusted Zero Client allows users to configure a limited number of settings via the pre-session interface (before connecting to a remote session). All configuration settings are available from the Settings menu at the top of the Trusted Zero Client pre-session display.

Note: Settings are pre-session only

These settings are only available from the pre-session menu, before connecting to a remote session (PCoIP or Blast), and globally affect the Trusted Zero Client and any remote connections it makes.

General Settings¶

Date and Time Settings¶

You can set the device's local time zone and choose a display format for both the date and time.

Task	Location	Options
Set Time zone	Settings>General>Date & Time>Timezone	Select your time zone from the dropdown list. This setting is pushed to the remote desktop when you connect.
Set Date Format	Settings>General>Date & Time>Date Format	Choose a date display format from the dropdown list. This setting affects the Trusted Zero Client display only.
Set Time Format	Settings>General>Date & Time>Time Format	Choose a time display format. This setting affects the Trusted Zero Client display only.

Language Settings¶

The Trusted Zero Client's display language can be customized. This setting affects the device's pre-session display and the in-session menu (viewed by hovering the mouse cursor at the top of the screen during a session).

Task	Location	Options
Change language	Settings>General>Language	Select your desired interface language from the dropdown list.

Client Version Information¶

You can find information about your Trusted Zero Client device, including its serial number, processor, memory, and endpoint ID via the settings menu.

Task	Location	Options
View Client Version Information	Settings>General>Client Version Information	Click Client Information to view the device's metadata in a new window.

Devices¶

These settings govern the behavior and connections of external devices attached to the Trusted Zero Client, like Wacom tablets, keyboards, and mice.

Connection¶

USB Devices and Connection Types¶

You can view information about the available USB devices attached to the Trusted Zero Client, and configure the ways they are connected to the remote desktop.

Task	Location	Options
View information	Settings > Devices > Connection	Your connected USB devices are displayed in a list. To view detailed information about any attached USB device, including its VID, PID, and status, expand its row in the table. You can also set each device's connection type.

Setting Connection Types¶

For each device, you can choose whether the device should be sent using an optimized connection, a standard connection, or not to forward the device at all. Options will only be shown if they are available for the device.

LAN Connect (Also referred to as "bridged"): The device signal is sent to the remote session for processing by installed drivers there. Because the device signal must complete a round trip to the remote host and back before the screen is updated, this method is more susceptible to network latency, and is not as responsive as tablet performance mode; however, it will support a broader range of device features.
Tablet Performance (Also referred to as "Local termination"): Preprocess the device signal locally at the Trusted Zero Client before sending it to the remote session. When available, this mode provides greatly improved responsiveness and better tolerance for high-latency networks. Some advanced features may not be available using this mode.
Universal: Locally process simple input devices (keyboards, mice, and pointers, also known as KMP devices).

Display¶

Display Configuration¶

You can see what displays or monitors are available on your Trusted Zero Client and change their resolution, orientation, set which monitor is your primary display, and arrange the monitors to match how they are physically set up on your desk.

Task	Location	Options
View Display Information	Settings>Devices>Display	Your displays and their current arrangement can be seen at the top of the page. To select which device you'd like to , click the radio button next to the device.
Arrange Displays	Settings>Devices>Display>Arrange	Click the Arrange button, and drag-and-drop your monitors to position them to match your physical layout.
Edit Display Settings	Settings>Devices>Display	Select a display to modify it. You can set each display's orientation and resolution, and set one monitor as the desktop's primary display.

Sound¶

Sound Device Selection¶

You can see which audio devices are available on your Trusted Zero Client, and change which devices are used for input (such as microphones) or output (such as headphones or speakers).

Task	Location	Options
View Sound Devices	Settings>Devices>Sound	Your available sound devices are displayed in a list. To select the device you'd like to use, click the button beside it.

Network¶

Network Information¶

You can view detailed information about the networks your Trusted Zero Client is connected to, including the type of connection, speed, and IPv4/IPv6 addresses.

To set the static IP address for a device, click the Edit button by the network connection and provide the desired value. This setting can also be pushed from the Anyware Trust Center.

Task	Location	Options
View Network information	Settings>Network	Your connected networks are displayed in a list. To view more information for any network, click to expand its detail content.

Logs¶

The Trusted Zero Client collects logs that record information about its state, connection progress,session information, and user-initiated actions. Log verbosity can be adjusted for specific use cases; for example, when troubleshooting issues, our support team may ask you to set the log level to a higher value to capture more diagnostic information. You can also reduce the log level to collect fewer messages and use less storage space.

You can use this view to create support bundles, which contain logs and other system information that help our team diagnose problems.

Note: Support bundles are stored on the Anyware Trust Center

Note that these support bundles are submitted to the Anyware Trust Center and reside there, and not directly to our support team, and must be forwarded manually when discussing a support case.

Task	Location	Options
Set Log Level	Settings>Logs>Log Level	Select your desired log level from the dropdown list. Available values are: 0: Critical system messages only 1: Error messages and critical system messages 2: Informational messages, including error and critical messages. This is the default setting. 3: Debug mode, which collects all of the above messages and also much more detailed diagnostic information intended for troubleshooting.
View Log File	Settings>Logs>View Log File	Click View Log File to open the device's log file in a log viewer, allowing you to search and filter log entries.

Advanced¶

The settings in this section can fundamentally alter the way the Trusted Zero Client device operates. You should only change these settings if you understand the implications of your changes.

Task	Location	Options
Perform a factory reset	Settings>Advanced>Reset	To perform a factory reset on this device, click the Reset button. All configuration and permission values will be reset to defaults. The device will be unregistered from its Anyware Trust Center, and you must register the device again. This is the only way to move a device from one Anyware Trust Center to another.
Set the Security Mode	Settings>Advanced>Security Modes	Select a connection from the dropdown list, then choose a security mode to assign to the connection. You can assign a mode to all connections at once by selecting All connections, or assign separate modes to individual connections by choosing them from the list. Available options are: Low: Does not verify server identity certificates; all connections are enabled. Medium (default): If the certificate cannot be verified, a warning may be displayed before connecting. High: Connections will fail if the server certificate cannot be verified.
See the Trust Center's address	Settings>Advanced>Trust Center	View the Anyware Trust Center's address. The address provided must be reachable by the Trusted Zero Client device. The Trusted Zero Client uses this address for all transactions with the Anyware Trust Center, including device registration.