Frequently Asked Questions¶

Offline Environments Online Environments

How can I activate all the licenses available under an activation code?¶

You must explicitly state the number of licenses to activate for each activation code when invoking pcoip-activate-offline-license. If you do not know the number of licenses available, consult the verification email you received when purchasing the bundle of licenses.

Are there tools available to help use the HP Anyware License Server?¶

HP Anyware maintains a public Github repo with open-source scripts that you can use in conjunction with the HP Anyware License Server. For more information, see Additional Tools.

Can I install multiple license servers?¶

Yes. We recommend using multiple license servers if you are deploying services in remote global regions, and want to optimize performance by having a license server located near your HP Anyware host machines. Each license server must be activated separately with a pool of licenses.

How do I move licenses from one HP Anyware License Server to another?¶

To move licenses between servers, you must first return all the licenses controlled by the origin server, then activate them on the destination server. For more information, see the following links:

Can I upgrade my HP Anyware License Server without impacting my users?¶

Yes. When an active HP Anyware agent that has established at least one successful PCoIP session cannot validate its license for any reason, it will enter a 7-day grace period. During the grace period, HP Anyware agents will continue to work normally.

You can safely take the HP Anyware License Server offline and update the software without affecting users during this 7-day grace period. Once the HP Anyware License Server is back online, the HP Anyware agents exit the grace period.

Can I use a failover server?¶

Yes, you can set up a second HP Anyware License Server to act as a backup in case the primary server is down or unreachable. Setting up a failover server requires an internet connection. For more information, see the following links:

How do I know if a HP Anyware agent has entered a grace period?¶

HP Anyware agents that have entered grace periods will indicate their status in their logs. You can also use the pcoip-validate-host command on the HP Anyware Agent machine to check the status of an individual HP Anyware agent.

Which password does the `pcoip-set-password` command set?¶

The command pcoip-set-password sets the HP Anyware License Server Administrator's password, which controls access to the license server's trusted storage. Trusted Storage is a secured database where license keys and license server settings are stored. The password is required for administrators to add, remove, or view license information.

Note: HP Anyware License Server administrator's Password

The HP Anyware License Server administrator's password controls access to privileged HP Anyware License Server commands. It is not the same as your system user password.

What happens when PCoIP session licenses expire?¶

HP Anyware agents relying on expired licenses will no longer establish PCoIP connections. This does not affect the remote host machine; only the ability to connect to it using PCoIP.

What is the Unique Identifier Associated with my License Server's VM?¶

In some debugging or support scenarios, you may need to find the unique identifier of your License Server's machine. To get the ID number, use the pcoip-get-license-server-id command.

This command requires the License Server password. You can include it with the command using the -p option. If you omit the password, you will be prompted for it.