Troubleshooting Log Errors¶

Offline Environments     Online Environments

The HP Anyware License Server logs are located in /var/log/flexnetls-TERADICI/.

Cannot connect to compliance.teradici.flexnetoperations.com¶

This error occurs because the License Server cannot reach Flexnet operations in offline environments. The License Server does not need to reach this service in an offline context, and the error can be safely ignored.

Connection to _____ has been refused¶

Ensure that your proxy is configured correctly. See Configuring Proxy Settings.

Error message could not be retrieved¶

Ensure that your proxy is configured correctly. See Configuring Proxy Settings.

Name or service unknown¶

The specified server address could not be resolved. Ensure that the server is a valid target and the DNS is properly configured.

Network is Unreachable¶

Check the firewall to make sure the license server has network access.

No logs are present, or the HP Anyware License Server doesn't start¶

If there are no license server logs available, or if the service won't start, you can view additional system logs by entering the following command:

    journalctl -u flexnetls-TERADICI

Proxy authentication required¶

The proxy server requires authentication, but it was not provided in the proxy configuration. See Configuring Proxy Settings.